Returns Policy

We understand that your Aje purchase may not be suitable and you may need to return your order to us. This policy applies to all purchases made online at a-j-e.com.au or global.a-j-e.com.au. Please contact your closest Aje Boutique for more information about our in store returns policy.

Please note, unfortunately we cannot accept returns from other department stores or online stores as we operate a separate entities.

Flash Sale Terms and Conditions

Aje Flash Sale 20% off applies to selected clothing and accessories styles only. Exclusions apply. Offer ends at 11:59pm AEST Monday 22 April 2019 and/or unless otherwise withdrawn or extended. Aje Flash Sale cannot be used in conjunction with any other offer. Aje reserves the right to withhold or withdraw items from sale. Sale return policy applies. Processing and shipping times may take slightly longer during this promotional period.

Conditions of return

Please ensure the below conditions are met, before submitting your return request:

      • The item/s were purchased from the Aje e-Boutique.
      • The item/s are in their original conditions: Unworn, not altered and/or washed.
      • All tags are still attached.
      • Your Australian order will be returned to us within fourteen (14) days from your delivery date. Your Global order will be returned to us within twenty one (21) days from your delivery date.

Any items that do not meet this criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers expense.

Full priced items

Items that have been purchased at full price are eligible for a full refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

Sale items

Items that have been marked down or are purchased during a promotional sale using a coupon code (for example Flash Sale or VOSN) are eligible for an e-Boutique credit. Note, we are unable to refund or credit the cost of shipping. e-Boutique credit is valid for six (6) months from date of issue.

Exchanges

Unfortunately we do not offer exchanges on e-Boutique purchases are your requested item may sell our prior to us receiving or processing your return. If your purchase meets the return conditions you can purchase your alternative item using your e-Boutique credit. e-Boutique credit is valid for six (6) months from the date of issue.

Shoes

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

How to submit a return | Australian Orders Only

Step 1:
Ensure the conditions of return listed above have been met.

Step 2:
Submit your return via a-j-e.com.au/pages/aje-submit-returns

Step 3:

Add your order number and email address, click ‘Create a Return’.

Step 4:

Fill in our returns form including the return type, quantity of items you are returning and return reason. If your item arrived faulty please attached relevant imagery to your email.

If you would like to return your item in store please add a note of which store you would like to return to. Click 'Submit'.

Our Aje Customer Service team will review your return and send you an email to let you know if your return has been approved or declined accordingly.

Step 5:

If approved, either post your item back to us or return it in store. If you return has been denied please feel free to contact us at customerservice@a-j-e.com.au

Step 6:

Once your item is received, we will email you a confirmation of your refund or credit note. If you purchased through AfterPay or PayPal you will automatically be refunded into your account.

If you purchased via credit card, please contact us at customerservice@a-j-e.com.au or call us on +612 9332 4355 with the credit card number and expiry date that was used for the original purchase as we do not store your credit card details. You will receive a receipt of the refund transaction via email.

Where to send your return

By post

Aje e-Boutique
94 Oxford Street
Paddington NSW 2021
Australia

Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.

In person

You can also return your e-Boutique return to your nearest Aje Boutique.

Please ensure when filling out your returns form online at a-j-e.com.au/pages/aje-submit-returns that you add a note of which Aje Boutique you would like to return to. You will receive an email confirming if your return has been approved, please note any items returned to an Aje Boutique without approval will be denied.

How to submit a return | Rest of World Orders

Step 1:
Ensure the conditions of return listed above have been met.

Step 2:
Email us at Aje Customer Service customerservice@a-j-e.com.au for a Return Authorisation. Please include your order number, the name of the item/s you would like to return and if you would like a refund or a credit note.

Step 3:
For an easy return, we can provide you with a postage label. This shipping cost will be deducted from your eligible refund amount. A shipping quote can be provided to you when we process your return.

Step 4:
Schedule a pick up from your local carrier as listed on the shipping label or post your item yourself.

Step 5:
Once your item is received, we will email you a confirmation of your refund or credit note.

Where to send your return

By post

Borderfree Hub
Line 1: Your Name
Address Line 1: Warehouse 4B, 1A Hale Street
Address Line 2: Your EX4 order number
Botany, NSW 2019
Australia

Aje is not liable for the loss or damage of items in return transit. Please use a traceable delivery method and keep record of your tracking number.