Returns Policy

We understand that your Aje purchase may not be suitable and you may need to return your order to us. This policy applies to all purchases made online at a-j-e.com.au or global.a-j-e.com.au. Please contact your closest Aje Boutique for more information about our in store returns policy.

Please note, unfortunately we cannot accept returns from other department stores or online stores as we operate a separate entities.

Aje End of Season Sale T&C's

Terms and conditions apply. Sale commences 07.00am AEST on 06/06/19 until 11.59pm AEST on 30/06/19. Save up to 30% on selected sale styles in Aje boutiques and on a-j-e.com.au. Exclusions apply. Aje reserves the right to remove any item from this promotion. Offer is non-transferable and cannot be used in conjunction with any other offer. Sale returns policy applies. Offer cannot be applied to previously purchased items. No price matching.

Further reductions to selected sale styles commence on 15/07/2019 and remain online unless otherwise withdrawn, sold out or extended. Prices as marked. Further reductions apply to already reduced sale styles in Aje boutiques and on a-j-e.com.au. Aje reserves the right to remove or exclude any item from this promotion. Offer is non-transferable and cannot be used in conjunction with any other offer. Sale returns policy applies. Offer cannot be applied to previously purchased items. No price matching.

Conditions of return

Please ensure the below conditions are met, before submitting your return request:

      • The item/s were purchased from the Aje e-Boutique.
      • The item/s are in their original conditions: Unworn, not altered and/or washed.
      • All tags are still attached.
      • Your Australian order will be returned to us within fourteen (14) days from your delivery date. Your Global order will be returned to us within twenty one (21) days from your delivery date.

Any items that do not meet this criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers expense.

Full priced items

Items that have been purchased at full price are eligible for a full refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

Sale items

Items that have been marked down or are purchased during a promotional sale using a coupon code (for example Flash Sale or VOSN) are eligible for an e-Boutique credit. Note, we are unable to refund or credit the cost of shipping. e-Boutique credit is valid for twelve (12) months from date of issue.

Exchanges

Unfortunately we do not offer exchanges on e-Boutique purchases are your requested item may sell our prior to us receiving or processing your return. If your purchase meets the return conditions you can purchase your alternative item using your e-Boutique credit. e-Boutique credit is valid for twelve (12) months from the date of issue.

Shoes

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

In Store Returns

As we use many natural materials which are subject to slight organic variations, we ask that you please ensure you are happy with the condition of your item of preference before purchase.

Please note that we do not offer refunds for change of mind purchases. We will gladly exchange or issue a store credit within seven (7) days upon presentation of a receipt. Garment/s must be unworn and in their original condition, with tags attached. Store credit is valid for 12 months from date of issue.

We do not offer exchanges or refunds on sale merchandise unless deemed faulty. We kindly ask you to consider this before committing to a purchase.

Due to hygiene reasons, we do not accept returns for jewellery and accessories.

How to submit a return | Australian Online Orders Only

Step 1:
Ensure the conditions of return listed above have been met.

Step 2:
Submit your return via a-j-e.com.au/pages/aje-submit-returns

Step 3:

Add your order number and email address, click ‘Create a Return’.

Step 4:

Fill in our returns form including the return type, quantity of items you are returning and return reason. If your item arrived faulty please attached relevant imagery to your email.

If you would like to return your item in store please add a note of which store you would like to return to. Click 'Submit'.

Our Aje Customer Service team will review your return and send you an email to let you know if your return has been approved or declined accordingly.

Step 5:

If approved, either post your item back to us or return it in store. If you return has been denied please feel free to contact us at customerservice@a-j-e.com.au

Step 6:

Once your item is received, we will email you a confirmation of your refund or credit note. If you purchased through AfterPay or PayPal you will automatically be refunded into your account.

If you purchased via credit card, please contact us at customerservice@a-j-e.com.au or call us on +61 480 022 160 with the credit card number and expiry date that was used for the original purchase as we do not store your credit card details. You will receive a receipt of the refund transaction via email.

Where to send your Online return

By post

Aje e-Boutique
94 Oxford Street
Paddington NSW 2021
Australia

Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.

In person

You can also return your e-Boutique return to your nearest Aje Boutique.

Please ensure when filling out your returns form online at a-j-e.com.au/pages/aje-submit-returns that you add a note of which Aje Boutique you would like to return to. You will receive an email confirming if your return has been approved, please note any items returned to an Aje Boutique without approval will be denied.

How to submit an online return | Rest of World Orders

Step 1:
Ensure the conditions of return listed above have been met.

Step 2:
Email us at Aje Customer Service customerservice@a-j-e.com.au for a Return Authorisation. Please include your order number, the name of the item/s you would like to return and if you would like a refund or a credit note.

Step 3:
For an easy return, we can provide you with a postage label. This shipping cost will be deducted from your eligible refund amount. A shipping quote can be provided to you when we process your return.

Step 4:
Schedule a pick up from your local carrier as listed on the shipping label or post your item yourself.

Step 5:
Once your item is received, we will email you a confirmation of your refund or credit note.

Where to send your online return

By post

Borderfree Hub
Line 1: Your Name
Address Line 1: Warehouse 4B, 1A Hale Street
Address Line 2: Your EX4 order number
Botany, NSW 2019
Australia

Aje is not liable for the loss or damage of items in return transit. Please use a traceable delivery method and keep record of your tracking number.

In store Layby Policy

An initial deposit of 50% of the total lay-by sum must be paid upon the commencement of the lay-by. The remaining amount must be paid off in 21 days from the date of commencement. All payment instalments must be a minimum of $50. When a lay-by is made you agree to the price of the goods as at the date of the agreement. Any discounts or markdowns made to items after the lay-by has commenced do not apply.

No cancellations or changes can be made; in these instances a $50 Cancellation Fee will apply. Items purchased through lay-by are not granted a 7 day change of mind period, all other terms and conditions of our Standard Returns Policy Apply.

We may, at our discretion, terminate the lay-by policy if we believe that any of these Terms and Conditions have been breached and there is no other remedy, or if 7 days notice has been provided and the breach has still not been remedied. This includes failure to pay by the final lay-by date whereby notice will be given prior to and upon the final date.